Cancellation and Refund Policy

At Blue Dot Energy Pvt Ltd, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, please read our Return & Refund Policy below. This policy outlines the conditions under which returns and refunds are accepted and the process for initiating a return or refund request.

General Return Policy

We accept returns under the following conditions:

  • Timeframe: You must notify us of your intent to return an item within [X] days from the date of delivery.
  • Condition: The item must be in its original, unused condition, with all original packaging, tags, and labels intact. Items that have been used, altered, or damaged may not be eligible for return.
  • Proof of Purchase: To initiate a return, you will need to provide proof of purchase (such as an order number, receipt, or confirmation email).

Returnable Items

We accept returns on the following products:

  • Defective or Damaged Products: If the product is defective or damaged upon arrival, you are eligible for a return or exchange at no additional cost to you.
  • Incorrect Items: If we send you the wrong item, we will arrange a return and send the correct product to you at no extra charge.
    Unused and
  • Unopened Items: Items that are unused, unopened, and in their original packaging can be returned for a refund or exchange.

Non-Returnable Items

The following items are non-returnable and cannot be refunded under our policy:

  • Custom or Personalized Products: If an item has been personalized or customized to your specifications (e.g., engraved items), it cannot be returned unless there is a manufacturing defect.
  • Perishable Goods: Products that are perishable or have an expiration date, such as food items or consumables, cannot be returned.
  • Sale or Discounted Items: Items purchased during special promotions, clearance sales, or with a discount may not be eligible for returns unless stated otherwise at the time of purchase.
  • Hygiene Products: For health and safety reasons, certain items such as paper cups, paper plates, and other hygiene-related products cannot be returned once opened.

Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our Customer Service team at info@bluedotenergy.org or (+91) 98408 24627. Include your order number, a description of the product, and the reason for the return.
  • Approval: Once we receive your return request, our team will review it and send you a Return Authorization (RA) number and return instructions, if applicable.
  • Return Authorization (RA) number and return instructions, if applicable.
    3. Return Shipping: Depending on the reason for the return, we will either provide a pre-paid return shipping label or request that you cover the cost of return shipping.
    • Defective or Damaged Items: We will provide a pre-paid return shipping label.
    • Change of Mind: If you simply changed your mind, you will be responsible for the return shipping costs.Return Shipping: Depending on the reason for the return, we will either provide a pre-paid return shipping label or request that you cover the cost of return shipping.
  • Return the Item: Send the item back to us using the provided instructions and packaging. Please ensure the product is well-packaged to prevent damage during transit.
  • Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return conditions outlined above.

Refund Process

Once your return is approved, we will issue a refund according to the following guidelines:

  • Refund Method: Refunds will be processed back to the original payment method (credit/debit card, PayPal, etc.).
      • Credit Card Payments: Refunds will typically take 5-10 business days to appear on your statement, depending on your bank or card issuer.
      • PayPal Payments: Refunds will be processed to your PayPal account and may take up to 3-5 business days.
      • Bank Transfer or Other Payments: Refund times may vary depending on the payment method used.
  • Refund Amount: The refund will be for the purchase price of the returned item(s), excluding any shipping fees. If the return is due to an error on our part (damaged or incorrect items), we will refund the full amount, including any shipping costs.
  • Partial Refunds: If the returned item is damaged, missing parts, or has been used, a partial refund may be issued based on the condition of the returned product.

Exchanges

We offer exchanges under the following conditions:

  • Damaged or Defective Products: If you receive a damaged or defective item, we will replace it with the same product (subject to availability). If the product is out of stock, we will offer a full refund.
  • Incorrect Product: If we send the wrong product, we will send you the correct item at no additional cost.

Please note that exchanges are processed as a return and new purchase, so you may need to place a new order for the exchanged item.

Cancellations

You may cancel your order under the following conditions:

  • Before Shipment: If your order has not been shipped, you may cancel it for a full refund by contacting us as soon as possible. Once an order has been shipped, it cannot be canceled, but you can initiate a return once you receive the product.
  • After Shipment: If the item has already been shipped, you will need to follow our return process once you receive the product.

International Returns

For international orders, the return process is the same, but additional shipping fees and customs duties may apply. You are responsible for any return shipping charges or customs duties associated with returning an item. Please be aware that international returns may take longer to process.

Additional Information

  • Return Shipping Costs: Unless the return is due to a defective or incorrect item, the customer will be responsible for paying for return shipping.
  • Tracking: We recommend that you use a trackable shipping service or purchase shipping insurance for any returns. We cannot guarantee that we will receive your returned item unless tracking is provided.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please don’t hesitate to contact us. You can reach our Customer Service team at:

  • Email: info@bluedotenergy.org
  • Phone: (+91) 98408 24627 

Conclusion

Your satisfaction is important to us. If you need to return an item or request a refund, we will do our best to ensure the process is easy and fair. Please keep in mind that all returns must meet the conditions outlined above to ensure a smooth return process.